Complaint Regarding Inability to Reprint Proper Invoice for Order #111524

I am writing to express my dissatisfaction with the service I received at your Sunny Rock branch concerning my online order, #111524. On two separate visits to your store, I requested a reprint of the proper invoice for this order, but your staff informed me that they were unable to provide it. This has caused significant inconvenience, as I require the invoice for book keeping.

As a customer who placed an online order, I expect that your system should allow for the retrieval and printing of invoices when needed, especially when I have provided the order number. The inability to fulfill this basic request reflects poorly on your service and creates unnecessary frustration.

Please address this issue promptly by ensuring your system can generate invoices for online orders and provide me with a copy of the invoice for order #111524.

You can reach me at *** to resolve this matter. I look forward to your response and a swift resolution.