1 reviews | Active since Sept 2012
complaint for kfc president square krugersdorp
I wish to lay a complaint, and bring to light the unacceptable behavior I experienced on the night of 1 May 2015 (19:11, order # 269, Chk 3269 as per the till slip), from one of the staff members at the above-mentioned store. I have kept the till slip, so as to make it easy to identify the cashier in question and the time of the incident.<br> <br> After I had ordered a streetwise two, and a separate mash & gravy, I was rudely told by the cashier (13 Kegomodi, as it appears on the till slip) that there is no meat, she was even more irritated by my request for a thigh and drumstick. I then stood there, like a fool while she took other customers orders.<br> <br> After having waited and not being told why I had to wait, the manager arrived to cancel the order. The cashier then again rudely, without any regard, no explanation and no apology for the wait, asked what I wanted to order. At the same time she assisted a gentleman who wanted to pay by debit card, of which the cashier complained, and the customer asked her if that is how she treats customers. <br> <br> Bad attitude, lack of courtesy, lack of redress, no consideration and absolutely no respect. This must never happen again.
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Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
