Complaint

Good evening,

I would like to make KFC Headoffice aware of the pathetic service i received at KFC LANGEBAAN tonight.

I ordered 10pc Family Treat at 20.42. Going on to the next window to collect my order I was told there is a 10 minute waiting period for the wings which I basically had to wait for having no choice. After waiting 7 min in the drive thru at the collection window with cars also patiently waiting behind. Another lady walks up to the window asking for my slip which i hand over and she says 15 minutes waiting period for the chicken. I immediately asked her how there is a 15 minute wait for the chicken when the wings was only supposed to be a 10 minute wait 7 minutes ago. She then liases with her colleagues who immediately start making a commotion among themselves but no one getting back to me at all.

The guy behind me then gets out of his car asking if he can have his All star meal in the meantime which they tell him is not ready yet and get on with their busy selves walking away. He then decided to walk into the store to ask having them. They then tell him again there is a 15 minute waiting period for his Chicken. Not one of the staff members asked if i could move or apologized for the inconvenience yet go on doing what they were doing in the kitchen. A third lady walks up to me speaking Xhosa knowing I would definitely not understand then smiles, says i must wait and walks away like the others. Finally after waiting almost 20 minutes at the drive thru window i finally received my order and all that was said was "thank you". Not apologies for the wait nothing.

Upon getting home and looking at the chicken even more upsetting as the pieces were stuck together and the drumsticks bottom parts broken off.

I find this kind of service pathetic and definitely not my first time experiencing it at KFC LANGEBAAN.

Staff members definitely need a bit more training on customer service skills.

I hope this email will be regarded as a matter of urgency as the residents of langebaan have already been bad mouthing the store on our local Facebook Page.

I trust this matter will be attended to as it should.

ORDER NUMBER 670 DATE : 02/10/2022 TIME : 20.42

Kind regards,

Samantha Hendricks ***