Complaint against KFC

On Tuesday 28 August I ordered KFC through the call centre. After more than an hour I received my order only to find that it was an incorrect order. After numerous calls I was told they will send the correct order. 3 Hours after I placed my order I still have not received the order. On Wednesday 29/8 I lodged an official complain. Next dat the Manageres called. I was busy and asked they call me back. Since then no call even after I called the complaints line again on Monday 3/9. I was promised again someone will call me. Today a week after I lodged the complaint still no resolve. THE WORST service delivery. My ref nr 393915