COMPLAINT

I ordered food online via KFC's online profile on 30 April 2024 - the amount was R550.48 immediately out of my bank via paygate*KFC. The order was accepted by their East Lynn branch in Pretoria.

After about 2 hours of waiting, we called head office and spoke to Lehlohonolo Ramogale. According to her, the order was received but the drivers did not accept it.

According to her we must wait until it is back in my account. To this day my money has not been refunded to me. I have also complained on their website but received no response from them.

How can I go about getting my money back from them?