Complaint

I went to kfc in Gardens Spin Street Cape Town yesterday after placing an online order for a wrapbox meal to be collected at 16:27. I arrived there at 16:20, only to get there and the franchise is closed with a sign saying it will be open at 17:30. What’s bothering me is that the website proceeded with the order instead of advising me that they’re offline. I didn’t even have an option to cancel the order too. I stood there and the electricity came back at 16:55, but they told me they had to cook first. By this time, my lunch is over. They decided open at 17:10 after telling me they could not locate my order, I had already checked in, and I received messages saying there was a problem checking in my order, however I should just present the confirmation email to the manager on duty and they will be able to do my order. One consultant took my phone and went to the back with it without my consent, after 3 minutes she came back saying they will do the order. No apologies, nothing. Yesterday I logged a Complaint for the inconvenience cause, time lost at work and the fact that I had to wait and burn in the sun because there was no way I could go back to work and come back to collect the order, hence the chosen slot. I’m extremely upset with the service received, with no apologies or any compensation for that matter. No acknowledgement of the issue none whatsoever. Even after logging that complaint, i was asked to provide details and no response after that.