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noxolo S

1 reviews | Active since Sept 2015

10 Sept 2015, 04:25

complaint

After queing and reching the counter I ws told the speed point does not work. I quitely felt n looked for an atm in which I could withdraw money. Upon my return, I made a suggestion to simphiwe javu (cashier) that there needs to be a notice board on the entrance notifying of such events so as to not waist a customers time. She simply said they do not do that at KFC and walked away. We then requested'm or the supservisor. She made thngs worse by discosing company disputes we did not need to know. She told us that management does not listen to their consernes &problems. She was busy emphasing on that the staff and kfc management are not united. Thats when we told her that we are not interested in internal disputes, we were sime making a suggestion to better the relationship with customers. She also ended up leaving us at the counterwith security who was behind the counter as opposed to securing the door. She left coughing after I suggested that she excuse herself and attend to her theought problem after noticing that she didnt care much about our query.

0
Replies (1)
KFC
KFC's reply15 Sept 2015, 16:36
Official
Hello noxie1987,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,