Complaint

I bought 9 piece with a vodapay app,logged in my details and card number,they took my money but app said technical error,no order number was issued.I sent an email to kfc and they responded with Case number and some questionnaire, I responded .After that nothing from them,I called few days laterand a gentleman I spoke to said I must wait for 7 working days for refund.Today I call as there's no payment made attended by a certain Mbali who was so rude and refused to give her surname because she's the "only malicious all the kfc call center. She was so rude ,refused to check my communication and said there nothing on the system there for she starting over the whole case,now I must wait another 14 working days for my money. KFC I want my money please