Complain.

Good day,

I hope this email finds you well. I am writing to express my profound disappointment regarding the service I recently received from KFC (Tecno Park Witbank) As a long-standing customer, I have always held KFC in high regard for its commitment to excellence and customer satisfaction. However, my recent experience has left me disheartened and frustrated.

On Tuesday 12 March 2024 I placed an order on the KFC App, I used my banking details to deposit the money for the food which was R210,50 (including delivery fee) the money was deducted from my bank, after a while of waiting, I have noticed that my order was cancelled as there was not a driver available. I then phoned Techno Park Witbank to complain about this and had an absolutely arrogant employee helping me, I later got so upset and tired of expressing my frustration that my order was cancelled but no deposit was reversed with the money already deducted.

I later then contacted the call centre and received assistance however, I never received any future response.

As a loyal customer I use KFC almost every month.

I had no other option but to go to Witbank SAPS and open a case of ***** as my money was deducted without receiving any sort of response that there is no driver available and to where my money is.

I will gladly share my case number and more details to my case to management.

I will also include that I would draw back my case if I can PLEASE just get response on what the way forward is ?

I would like for it to be noted that I later placed an order again which was exactly the same ( so that this does not affect confusion )

The detective investigation my case is / (was provided in mail) ( I will once again share more contact if management would like to have these)

Despite my disappointment, I remain hopeful that this matter can be resolved amicably. As a loyal customer, I believe I deserve better treatment and a resolution to the issues I have encountered. I kindly request that you review the details of my experience and take appropriate action to rectify the situation.

I value the relationship I have with KFC, and I sincerely hope that this incident does not tarnish the trust and respect I have for your brand. I trust that you will take the necessary steps to address my concerns and restore my faith in your company.