Complacent, *********** Staff

My wife and I visited the KFC in Gateway Plaza on 24 March. The payment was made at 08:40pm as per the till Slip. We were told that the food would take 10 minutes and we need to wait in the parking are where they would bring the food. We found 5 other cars already waiting for their food in the parking area as well. After 20 minutes, we still didn't get the food and some of the other people in the parking lot started leaving their cars and going into the store to complain. At 09:10pm I also went into the store and still there was no food, the other people were irate by this time. To make matters worse the staff seemed completely uninterested to help. Furthermore there was no-one helping at the counter and everyone was behind the food display in the kitchen. I could see through the gap between the equipment that they were busy building someone's burger and the person bent down twice to pick something up from the floor which was placed on the burger. By this time I realised that the complaints were causing the staff to spite customers by spoiling the food. I didn't want my food spat on after waiting 35 minutes for bad service. I called the manager Derick and asked my money back & left