1 reviews | Active since Apr 2011

05 Jun 2015, 13:25

COLD INCORRECT ORDER & 20 MINUTE WAIT

Hi, <br> <br> I went to KFC Palms branch in Pretoria West today 5th June 2015 @ 12H20 & ordered a Tower Zinger rounder & 4 zinger wings which I was looking forward to. I had to literally wait for 20 minutes to receive my order with no update from the staff & this is apart from other frustrated patrons. Upon opening the bag back at the office I realised that they have given me some sort of pineapple rounder which was literally thrown into the box (I have taken pictures to prove & still have my receipt for my order). It was also absolutely cold.<br> <br> This is not the 1st time that I have had bad service from this branch. I love my KFC but If this is service we are to expect from KFC, then I don't want to frequent KFC in the future.<br> <br> KFC Palms is actually giving KFC a bad name with this pathetic service.<br> <br> Thanks<br> <br> Mr P.Govender

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Replies (1)
KFC
KFC's reply05 Jun 2015, 15:39
Official
Hello dgov702,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,