Closing customer service and product complaints before they have been resolved

<p>I published a review recently about the terrible attitude of staff at the Malvern, Queensburgh store and about them constantly being out of stock of Zinger strips, for months now, yet other stores have stock. I received an email a few days later saying the case had been resolved but I have not heard back from anyone about what is being done or any form of compensation or even an apology for terrible all round service! </p>