1 reviews | Active since Jul 2009
Close the store, bring other store
I would like to express my utter disgust and frustrations with regard to this branch. Working at the Cape Town airport kfc is the most convnient place to get food however myself as well as many of my colleges received very bad service from kfc and would prefer not to use the store. I have received cold and old food that looks like it was in the fridge from yesterday, stale rolls, old chicken, been hungry go and buy food and get told there is no chicken at all. They never seem to have stock as always get told sorry we out of stock and will never get what you want at this store. As I work at the airport the staff seems not to care bout the service we get and treated as they want to. I pay damn good money for the service and expect the best as I'm in customer service as well. Every visit to the store is disappointing but as I really like kfc always give then another chance but always fail. When ordering a wise 3 get told I cant choose the pieces I want and have to take what is given to me and this is the only store I get this from, I'm paying for it and its not for free. At this point this store should not be operating or management is not sure how to run the store. Fix it or close it
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
