Chicken patty on veggie burger. Then lies. Then bad attitude. No accountability yet.

<p>I ordered two veggie burgers from Secunda Village KFC. When I got home (roughly 10km away), I bit into one of the burgers and discovered that it had a chicken patty. A quick inspection revealed the other one to have a chicken patty as well. I went back to the KFC and asked to speak to the manager (Olga). She pulled the patties apart and then called the person who made the burgers. The person who made the burgers shrugged and apparently said (they did not speak English) that the patties were a new kind of veggie pattie that was introduced recently. This was absurd, so I asked the manager to write down her name and surname on the slip as well the name and surname of the unpleasant worker who made the burger. She refused to write down the name of her subordinate and wrote her surname illegibly.</p> <p> </p> <p>This is ********* conduct (both the lying and the disregard for the beliefs of customers). Also, I have not felt this disrespected in a long time.</p> <p> </p> <p>I called KFCs customer care line and spoke to Ian Kate. He promised to arrange for the area coach to phone me. Olga phoned me on the 6th and explained why they used chicken patties on my burger. No apology. I told her that I didn't want to speak to her. Florence tried to phone me before sending me a message in what I assume was her best attempt at English. Thandokazi Pama then proceeded to close the customer care case.</p> <p>Please get back to me via email. In concise English, please.</p>