Checque card went missing at drive through.

<p>It amazes me how a massive organisations such as the world famous KFC can overlook customer service standards .</p> <p> </p> <p>My experience goes :</p> <p>My order number 448 was placed at KFC Brackenfell Drive through at 20:07pm on 12 July 2016.The agent that served me was Aphiwe and well as the another lady with a TRAINING badge on.I paid with my card and then proceeded to the collections window ,after collection I went to PNP just around 300m down this very same road.Stopped, starting looking for my card and eventually searched through my CLEAN CAR and could not see my card anywhere.</p> <p> </p> <p>Basic logic suggest that I should go back to the restuarant and ask the agent if she still has my card.Please keep in mind that not ONE FOOT of mine has left the vehicle and I have searched it thoroughly</p> <p> </p> <p>I then came through the drive through and now another lady was serving the drive through queue's.The manager I would assume Megan advised me that they dont have the card.I then proceeded back to the parking area and with frustration,searched the car.</p> <p> </p> <p>Now,I went in and asked for the manager and firstly Claude came out and Megan and I have explained to them the situation surrounding my card and that I want them to check the CCTV footage.Conveniently THE CCTV FOOTAGE WAS OFFLINE!I then took the stores number and told them I would follow up.</p> <p> </p> <p>How is that for customer service?None of the management team asked me for my number????Megan rather advised me that she searched Aphiwe's till and that they couldnt find the card and that the CCTV was off.Nowhere did she ask me for my details.Further more,I have not blamed APHIWE,my only intention is to get my card because I cannot go and sit in a bank for an hour to swop the card.Aphiwe wasnt the only agent at the speedpoint,a coloured lady with a training name badge was also 'shadowing' the process,I recall joking to her as she made a comment that she is hungry and she started at 2pm already.</p> <p> </p> <p>I just want to be put at ease,show me that the agent gave my card back into my hands.Its really something serious, as in matter of 10 minutes after swiping my card,without leaving my vehicle after a massive search,the card is gone.</p> <p> </p> <p>I really hate bad service,I dislike the easy way out.</p> <p> </p> <p>Please contact me on ********** or ********** </p> <p> </p> <p>Clinton -</p> <p> </p> <p> </p>