Cheating clients and no remorse !!

So disappointed in their reply it started like this: 1. I mailed them Wed, Sep 26, 6:53 PM (13 days ago) Good evening It is with grave disappointment that I write this e-mail. Twice before when a streetwise 2 with pap is ordered, the sauces were omitted on both meals. Amazingly this time, after looking at them like a hawk, the sauces were given. Unfortunately,with the Zinger Burger meal they omitted the chips. I actually went to the Kilner Park KFC a few times as these situations at Jacaranda KFC caused such embarrassment. I do feel that after the 3rd time this happened at the same store, it should be seen in a serious matter. So disappointment

2. The reply Thu, Sep 27, 11:46 AM (12 days ago) Good day T, Thank you for taking the time to correspond with us however we apologize for any inconvenience caused. Please be so kind to provide us with your contact details, as it needed to log the complaint. And also mention which KFC you visited as per receipt. In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes! Kind Regards SUMAYA SALIE KFC Customer Care

3. My reply Sep 27, 2018, 4:32 PM (12 days ago) Good day It was Jacaranda KFC, on the receipt is KFC Frates Road My contact details are as follows: 084 *** ***x Regards, T

4. My reply to SMS received Sep 29, 2018, 4:56 PM (10 days ago) What an utterly disappointing answer and the the SMS: 'Thank you for contacting KFC Careline. We will resolve this matter with immediate effect Your Case Reference number is 401152 .' I do think you awful Company can do more after this happened to a client after the third time. How are you going to resolve this behavior?..... Apologies to the client? Shameful! I do feel that I should take this matter further, as your company does not care ☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️

WHAT TO DO?