Cheated Twice and that’s enough for me... lost a good customer.

I visited KFC Sandown center and purchased through the drive through. I placed my order with the lady at the ordering window for a festive bucket which they had advertised all over the menu boards on the outside and on the windows. They advertised a free festive set with every bucket ordered. I paid for my order and was told to proceed to the next window to collect my order. At the next window I was handed my brown bag and I looked inside and asked where my set was and was told they don’t have. I was rather annoyed as I wouldn’t have ordered the bucket had I known that. Why continue to advertise if you don’t have. I then contacted KFC head office. I did receive a call which I had missed and then they sent me a sms with a case number. I tried calling them back and they told me that the lady dealing with the case would call me back to date a week later I have not heard another word. I then visited KFC Sandown again and ordered a wicked zinger Box meal. When I got home, the Box meal was not in a box but thrown into a brown bag and the chips where missing. How many times does KFC think it would take before a customer says it’s enough of being cheated. Well yesterday I went to Burger King instead as KFC has lost a customer because I have been cheated enough.