1 reviews | Active since Jul 2016
charge for something I never received
<p>Today 06/07/16 we ordered our ussual breakfast with 2 cappucinos like we do everyday, when recieved we saw that they only gave us 1 cappucino but they billed us for 2, having no problem with that us we all make mistakes sometimes. I immediatly sended someone back with the slip to go fetch the cappucino they left out, as she came there they told her sorry they cant help us as the person (Thabang M) who helped us is on lunch 09:55 and that we have to come back later. Really? Now I have to go there for the third time because THEY left out the cappucino, not to mention this is the second time we orderd from the same branch and something was left out.I'm really dissapointed as we support this branch everyday and now I feel like not supporting them anymore as its a struggle just to get something from them I paid for.</p>
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Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
********** 222