Cashier didn't know what a centre breast is

My sister and i went to the KFC in Observatory tonight, and we each ordered a 1 piece (no suggestions was made to upwell). Anyway, i wanted a centre breast and so did my sister. The cashier didn't know what a centre breast was, i had to explain that it was not a side breast. She then placed the order. Another cashier shouted the order and when i got it, there was a side breast. i explained that i ordered a centre breast, to which she laughed and then shouted 'am i the one packing the orders?'. Two things are shocking here: 1) Don't you send your staff on customer relations and product training? How can kfc staff not know what a centre breast is? and 2ndly - do you no longer have mystery shoppers frequenting your store, because i cannot believe how i was treated. <br> <br> ps - i was the 3rd person tonight who returned their order because the chicken i had requested was not the chicken i received. <br> <br> come on KFC, your service needs drastic improvement. <br> <br> not sure if ill ever return. <br> <br> regards,<br> Shanaz <br>