CAS-***-M8K5J4

If I could give no stars, i would have. All my drama started on the 27 October 2022. I had placed an order with KFC online for an amount of R438.50. My order was delivered but more than half my meal was missing and before I could check my order the driver had left. I immediately called the contact centre to advise them of the mishap and to get the driver to return, I was told I had to wait for another hour which i refused to. I then had to palce another with another food company on Mr D at an additional cost. I asked them to refund my payment. That night I had spoken to 4 different people and was told they will process my refund and I will get an sms. I had yet to receive an sms. I called them again the next morning to enquire about my refund and I was told I had to wait for 7 to 14 working days and that my refund would reflect. On the 14th October I had called again since I had not received my refund only to be told that it was not processed and that they are sorry and will do it now. Waited again and called them 14 days later , still nothing was received nor did i receive any sort of communication. An email was sent to them on the 22/11/2022 with my transaction history indication that payment was made and not refund was reflecting in my account. another email was sent on the 26/100/2022, 28/11/2022. on the 25/11/2022 they responded with an apology and then again asked for my bank statement on the 30/11/2022 which again was sent to them.on the 14/12/2022 I sent another email and called and no joy. I had called them on the 03/01/2023 and had to send another transaction history and called them on 06/01/2023 and was told the finance team did provide them with feedback. so for almost 3 months and about 30 phone calls and 20 emails later I still have not received my refund. I am simply fed up with the service received from the contact centre. I have sent them all of the required documents and i am the one that is calling them using my airtime and data which is an additional cost because sometime you are left on hold for 10 minutes until they return to the line to tell you they have escalated my problem. I want my money and I want my money for the airtime and data. I am utterly disgusted with the service. I have been patient and understanding and calm about the whole thing but when you get no response from them it is becoming frustrating, Boitumelo Kekana ,Given Mlonyeni ,Verquelene Marks and Amanda Makele are useless and on all my emails they have been cc'd but not once did they response or acknowledge my emails. I WANT MY MONEY WITH ALL THE ADDITIONAL CHARGES I HAD TO INCUR TO FOLLOW FOR YOU GUYS TO RETURN "MY MONEY". YOU ALL ARE ******* AT KFC!!!!!!!!!!!!!!