CAS-***-J1Q0Z1

I've placed 4 orders on my KFC app Monday 29 May... * 1 for delivery from KFC Vanderbijlpark- the order was the 50/50 special for 9pc chicken for R84.90. Which I Paid and got delivered... * 3 for pick up at KFC Arconpark ☆1st- 2x crunch burgers (50/50 special) for R27.90☆2nd - 2x crunch burgers (50/50 special) for R27.90☆ 3rd - 2x crunch burgers (50/50 special) for R27.90 AND 1x streetwise snack pack burger for R29.90 - Total = R57.80Which I Paid for all 3 orders .... BUT never got the confirmation emails, but the money was deducted from my bank....I then phoned the customer care number and explained to the gentleman what happened... he said that it happens sometimes, but after 20min that the order has been placed if I didn't receive the confirmation, the order must be considered cancelled. And that I should then make another plan for food. The money would be transferred back to my account within a few minutes up to 24hrs depending on the carrier. Needles to say, we are at 3 June today and still no refund.... Find attachments as proof. This makes me very skeptical to ever use the app again, and I would definitely warn everyone I can not to use the KFC app.... obviously my orders were not of a big rand value, but still the concept is so wrong. This was maybe my only money for food to feed my kids that night... or maybe if my orders were of big rand value- would you have refunded me then? Not to refund a client because YOUR system is messed up.... AND to tell a client to make another plan for food.... That is not how we treat our clients..... word of mouth is very important form of adverti*****t...

This was my email to them 3 June.... still no refund.... it's 13 June .....