CAN I PLEASE BE REFUND

On the 30th of December 2019 I stopped by KFC in Mafikeng at The Crossing shopping center to buy some food.I didn't have cash so I used my debt card,within seconds I got a notification on my cellphone that my transaction went through but the waiter said she can't process my order because she didn't get my payment.

I asked to speak to the manager who explained to me that they normally encounter issues with their speed point & the money normally bounces back to my account after 30 min.Because she can't find my transaction on her batch.

I waited for about an hour,I even downloaded my bank statement to show her that indeed the transaction went through, then the manager changed her story & said I should come back tomorrow with my bank statement that's if I still haven't received my refund because she can't give me food & there's nothing she can do.

I explained to the lady that i can't come back because I'm from joburg I can't travel +/- 300k's just to make a follow up.

I called the head office & explained what my problem was.The lady who I was speaking to took my details & said she'll make a follow up the following day to check if my money bounced back & explained that it was a technical error on their side & apologized.She said incidents of this nature normally occurre.

Today is the 5th of January 2020,I haven't received my refund & KFC hasn't responded to my email.It has been the worst experience ever because I paid for food which I didn't get,I had to go & buy somewhere & I'm still waiting for my money.

I've been a loyal customer to them,donating R2 with every purchase & this is how they treat their customer?.,utterly disgraced to say the least.