call it what it is

I did lay a complaint got 1 call from supplier work 2 mins away from branch receive a email sayin sorry for the inconvenience you hope to meet my expectations in future I just have 2 simple questions if I come and purchase 8 wings (zinger )tomorow I'm startin at 11 my fiance love your food I love ur chicken I wana know am I gona be dissapointed in relation to initial complaint and 2ndly how do you as a massive chain re emburse someone like me that's so well opiniated about your brand and do me a favour please don't patronise me thanks jerome and my work number is *** or leave a message and ill spend money again and call back thanks again this isn't be bad mouthin your brand just need someone to xplain was I **** to all these years and how many other people are suferin this ?