call centre agents insulted

bad attitude of a branch assistance called gloria from randburg square, I went to KFC during my lunch as i always do, I only have 30 mins lunch, I waited on the Q and the was about 4 people infront of me and the other Q was slowly moving and the Q that i was standing on was not moving at all till the person on front of the Q started complaining how was not told when the machine not working, she moved to the another till along with others customers dat was going to use a card for payments the client that was moved to the another till asked Gloria y she was not told the machine was not working,she could have moved to the another till.Gloria starting telling her she is used to call centre agents complaining about her and she really does not care if she report her or not and shes not going to do her anything because she just a call centre agent ,she took a good 20 minutes changing words with the client and I decided to go back to work because my lunch was almost done,I heard gloria bad attitude from another clients that actually stopped buying from KFC because of her attitude and now experienced it .as a call centre agent i will never buy again n will spread words to other agents