Burnt chicken

It is very disappointing to order food only to get home and open to see that the quality is not up to standard. I ordered the family feast from southgate mall kfc which was supposed to come with coleslaws instead I got mash which isn’t the biggest issue. When eating the chicken it was burnt so bad it went to waste. The chicken was dark and left a bitter burnt taste in my mouth which is very disappointing as I paid good money for food that no one wanted to eat and went to waste. I am very upset about this as I was already home when I discovered this.