Burned and dry potota inside boxmaster

The level of service I received @ kfc tzaneen lifestyle is pathetic, terrible and customer unfriendly, I bought a box master which the mash potato was burned,dry and not eddable. I did not expect the kind of service from them, who ever prepared the meal surely he or she must have been demotivated and demoralized, I do not think he is happy at work. He really managed to kill my appetite, worse part I had to realize it while I was at home 40 km from town.