JB
Johanna B

1 reviews | Active since Jun 2016

07 Jun 2016, 11:27

Burger with only 1 bun!!

<p>We went to KFC in Krugersdorp (at Keywest Mall) on Friday evening.</p> <p> </p> <p>After having waited in the drive through line for about 10 minutes, we decided that we would rather go inside as the lines seemed shorter.</p> <p> </p> <p>When we eventually got to the front of the line and placed our order, after about another 20 minutes (while seeing numerous people coming in from outside to change and/or complain about the orders they received), we got our food.</p> <p> </p> <p>After seeing how many people had gotten the wrong orders, we thought it would be wise to take a look in the bag to check our order; and we are glad that we did, because we were given a completely wrong order, and it turns out that our order and someone's in the drive through's were swopped and they left with ours.</p> <p> </p> <p>So, after having to wait yet another 20 minutes, we got our order and everything looked okay.</p> <p> </p> <p>After we got home(which is 22km outside of town) and proceeded to have our dinner, I opened my Colonel burger's box, to find that the "burger" inside, consisted only of a chicken fillet, a piece of tomato, lettuce and ONE bun on top!!!!</p> <p> </p> <p>No sauce, and only half of the very thing that makes it a burger!!!!</p> <p> </p> <p>I have no clue who the manager of that branch is, or why they insist on hiring staff incapable of understanding the basics of how to assemble a burger, or get a order right, but they seriously need to evaluate the staff they currently have and need to set a standard when it comes to hiring people.</p> <p> </p> <p>I have taken, and shared pictures of the food received, and be sure that neither we, nor anyone that we know will EVER support that branch EVER again!!</p>

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Replies (1)
KFC
KFC's reply07 Jun 2016, 12:52
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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