BD
Byron D

1 reviews | Active since May 2016

10 May 2016, 01:23

Brilliant service, awful food

<p>Good day</p> <p>I went to the Century City branch of KFC at about 02:45 in the morning to get some food and was greeted by Yushrah. very professionally and friendly. SHe took my order and she gave me, possibly, the best customer service I have ever recieved at a KFC. I actually registered on ****oPeter just to give her a compliment. She didn't do anything big but she did all the small things right.</p> <p> </p> <p>Unfortunately when I got back to work all of my enthusiam disappeared. I ordered a colonel tower burger meal and my chips were half cold and tasted like they were made three hours before i got them. The burger was dry and also tasted like it was made a long time before I came. </p> <p> </p> <p>This is the first time I've had this kind of quality at this particular branch of KFC. Normally I can't fault their food and with the exception of Yushrah, the service is normally lackluster to say the least.</p> <p> </p> <p>Just very disappointing... </p>

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Replies (1)
KFC
KFC's reply10 May 2016, 07:01
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest ***ured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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