BRILLIANT, EFFICIENT Service Recovery from KFC’s Customer Care

After receiving an item short on my take-away order, and only discovering it much later that evening, I emailed KFC’s Customer Care, providing them with an overview of my complaint and store details etc...

To my surprise, I received a phone call, followed by an email from the Customer Care Centre, as well as an apology from the store in question, willing to rectify their fault, and a promise to improve their service standards going forward. Thank you.