Bluedowns KFC

I had very bad experience with this company which I always support, I'm highly disappointed.i placed a order 2 weeks back and got cancelled without a reason, my husband then got a call advising that they will refund but never gave him a option as to if he wants to collect rather or have his order moved to a different restaurant also he was not advised how long it will take for the money to be returned. It's been 9 business days and we are still waiting on our money.and this is not on. I want my money back immediately.why not create a wallet where customers can maybe try the next day to buy KFC if the customer is not willing to wait so long.this is really unacceptable especially when the company cancelled the order and not the client/customer.