Black Friday specials a ****!!!!!

KFC have been advertising Black Friday online specials over the past week. I had a look at them and decided that I wanted to order the All Star Box meal which was being offered yesterday (27/11/2024). I tried for over an hour to order online but the system would not accept payment due to some URL error on KFC's system. I eventually went to the branch closest to me to enquire about what the problem was. I was told that this problem had been ongoing the whole day already. I call the KFC Head Office from the branch and the consultant confirmed that they had been experiencing problems the whole day as well as previous days and that their IT department was aware of it and that I could not get the special.

This is frustrating, disappointing and ridiculous. Why offer specials when your customers can't take advantage of the specials. It almost seems as if this is a deliberate plan to offer specials which make KFC look good but customers can't actually buy anything.

If there really is a problem on the site, then surely it doesn't take more than half a brain cell for IT to put a note on the website which flags as soon as you enter the online site, warning customers that there is a "problem" and that none of the specials are actually available. Alternatively, surely they could have made a plan for these specials to be purchased in store.

Absolutely disgusting!!!!!!