PR
Palesa R
1 reviews | Active since Aug 2015
10 Aug 2015, 21:21
Billed twice for one transaction
On the 27th of July I went to the KFC drive through in Mthatha. I swiped my card for R207 or R209 and some cents.<br> I checked my statement a week later only to find that the transaction was charged on the 27th and charged again on the 31st. This is really causing an inconvenience. My bank advised that they will check it out and revert back within 3 working days and still no response. I'd really like to have my money back as I only swipped once but got charged twice
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KFC's replyOfficial
12 Aug 2015, 14:00Hello RamonateP,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply12 Aug 2015, 14:00
Official
Hello RamonateP,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***