BILLED TWICE FOR A SINGLE PURCHASE

On the 27th of January 2018 I bought 9 pieces of chicken for R114.90 at KFC-Tsakane Mall. I used my debit card to pay. The speed-point at the store was having network connection issues, so the cashier kept on trying several times so I had to enter my PIN 3 times. Eventually it worked, I got my order and left. Later on that day I discovered from my bank notifications that I had been billed twice. Two amounts of R144.90 each had been deducted.

On the 29th of January I went back to the shop and I reported this to the manager (Sibongile Mahlangu). I had my bank statement but the KFC transactions were still pending so they didn't yet appear on the statement, I also showed her the messages on my phone and the balance after each transaction went off. She gave her phone numbers and said i must send her a statement as soon as the transactions cleared. On Friday the 2nd of February I sent her an Interim Statement which clearly showed the two transactions and the balances after each went off. I then proceeded to call her on both the Office number and they said she was out, then on her cellphone but she didn't take my calls.

She sent me a message a while later and said I must wait until Monday (05 Feb 2018) and send her another statement. This is when I got the suspicion that she was not willing to resolve this matter and was instead using delaying tactics so that I give on trying to get my money back.

All I want is for KFC to rectify an error that happened on their end but it seems as though no one is willing to do that. I have even reported this to KFC via their online complaints form but nothing has been done. This makes wonder how many customers has this happened to and how many have just given up on ever getting their hard-earned money back?!