BEST KFC in WESTERN CAPE: Sea Point, Main Road, Cape Town

I stay just outside the Cape Town CBD in Woodstock. When I feel like a meal from KFC, which is frequent , I drive all the way past SIX or more KFC outlets all the way to to your KFC situated in Sea Point Main Road, Cape Town. So, I drive past your KFC’s in Woodstock, KFC in Gardens, three other outlets in Cape Town CBD and KFC in Green Point all the way to KFC,Sea Point Main Road, Cape Town Sound crazy doesn’t it because all the products, specials and pricing are all the same at all KFC branches and even the petrol price has escalated

So I go all the way to KFC,Sea Point Main Road, Cape Town for: The superb and professional staff , but especially, the friendly service :

Sir/madam you have some gifted personnel at this store who knows the true meaning of CUSTOMERCARE. Here I refer especially to : Managers: Kudzai Dhamisa, Nosi Manentsa Cashier:Yonela

Here is a typical example: Just last week when I visited the Sea Point Branch , cashier, Yonela, informed the customers , me being one of them, that the chicken has a three minute waiting period. She announced this in the most apologetic of tones. And then Manager , Kudzai , appeared and with her calm, smiling, demeanour, and was even more apologetic about the three minute wait. You as a customer don’t mind the three minute wait because you immediately understand that the staff are trying their utmost to deliver within three minutes because the cashier and manager has apologised and made a promised. They have not left the customers in the dark and let them wait and not even apologise as per other KFC outlets. Lo and behold the fried chicken arrived within the 3 minutes and tasted lekke.

Another Example: There was an older customer struggling to order using the touch -screen . Yonela , leaned over the counter , although taking orders in the meanwhile, still managed to help this customer. Then she cancelled the order on the touch -screen and asked the customer to redo the order again on his own . The entire “skills- transfer” of using the touch screen and placing the order was done in a subtle and pleasant tone and least ,not humiliate the customer.

2 simple examples portraying the true meaning of CUSTOMERCARE.

KFC you have some real STARS at KFC, Sea Point, Main Road, Cape Town. Tel: ***

They need to be commended.

Regards,

Alie Hartley Cell:***