Bad,Poor customer Service

Poor ,Bad Service Manager Duty late ....

I coming from the Hospital to picking up my sick mother on our way thinking of buying food for her as she was there whole day without food we decide to go buy in delft KFC as it will be closer to home and its our community mall support ,I should have pass Belhar ,Airport mall . Got to the store I ask the cahier lady can I scan to pay she then say yes willingly ,payment went through on my app and messages all that we wait for 15/20 minutes as the slips shows payment pending,So in my mind thinking its the capitec thing maybe payment will reverse nope till we have to call the Manger to assist a Guy name Nande Gongxozo who then gave me attitude he said unfortunately they cant help me now I have to pay for the meal again or come back tomorrow the time was 20:34 imagine my mom is sick and money went through so I ask him is there any other way to help with this check your translation on the merchant speed point ,He said no only way is for them to call IT tomorrow .

I was so ****ed of to a point where i had to speak to myself calmly asking my boy to go fetch money in the car and pay for the food so they can eat so long while I'm trying to understand this with the manager . I ask the cashier several times did you do the scan pay today ,she friendly said yes mem the whole day today she showed me slips also of which the Manager **** to me and said they had an incident with other lady blah of which what he said didn't make sense. I ask him to make copies of the slips as well as his details ,he went to the back with out resolving the issue he gave the slip to another guys who works at the back ,he also came with that attitude to the cashier saying Nande said give this to that customer with the no money ,not knowing I'm standing right infront .

Im thing of those who will go there with no means they only depand on that to eat ..