Baddest service on Par

Hi Peter,

I have had many issues with KFC in my town, maybe I'm just unlucky or but every time for this year I did not have the best encounter with KFC. Tonight I ordered and paid online. now understandably its load shedding at the time of the order did not realize. I was told by the staff they can not assist me. I asked wasn't the online order system suppose to be off before load shedding started like it normally would to my surprise I am told they can not turn it off anymore. I called customer care immediately to see if I can get a refund, after being passed from one consultant to another I finally got a young lady, she had only 2 options. first I can collect after load shedding or she can cancelled the order and I will have to wait 48 hours to get my money back. after so many mishaps with KFC this year I decided to sit down and write this review. You would expect a big chain like KFC to have a Generator or something but no after more than 10 years load shedding, they have upgraded possibly 2 times but no back system. last time I was told after ordering online trough the drive Thru and went to pick it up the orders does not come trough the drive thru anymore even if you select drive thru. I was stuck between cars and with enough explanation and refusing to move the manager said its ok I will help him by the next window. why must I customer that already paid have to go trough this. I don not control load shedding and I do not control the online system. Kentucky is not the same. Can not share the experience I had with my family as a kid with my kids today. all I do is complain. I firmly believe if you do not speak up or stand up for yourselves you are to blame. if it was possible I would add a rating start and mark after the first one for bad service. thank you once again for reading my RANT