Bad Taste is service

Today I ordered KFC delivery, and I waited for an hour and on the app it was saying the driver is on the way to the store. I called the customer care number and spoke to an agent that promised to call me back she will contact their delivery partner, I waited again for another 20 minutes so I called back and spoke to a guy I advised him that I wanted to cancel its been almost 2 hours now and the guy said he will request for a cancellation, still I did not get any sms or refund. I called again and spoken to a Zama and I told her I see the order on the app its still going through and she said I must ignore it it has been cancelled and sms has been sent. In 30 minutes I get a call from the driver that he is outside I told him I cancelled the order and he made a call and he was told its not cancelled. This is the second time KFC has done this and when you email them they respond asking for more information then boom your query is closed without any resolution. I am very disappointed as I am a customer that makes use of their app and delivery services twice in a week and they don’t even have the decency to call and apologise.