PD
Phila D
1 reviews | Active since Aug 2011
28 Sept 2015, 12:12
Bad/slow service and bad attitude
Went to the KFC at Monte Casino over the weekend, what a horrible experience. First of all, we placed our order, get given your number and nothing. So you move aside, shuffle with other customers waiting for the order (or so we thought). After over 5 minutes of waiting, we go back to the cashier (Lindelani) to ask what the issue was and only then did she drag herself to pack our chicken order. The service was bad, the food was not fast and the attitude was bad. We raised this with her and she was cheeky. There were clients just waiting after the order and payment is made, no food in hand, no communication, just take a number and wait...long wait for nothing. Terrible, absolutely terrible.
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Replies (1)KFC's replyOfficial
29 Sept 2015, 15:10Hello philad,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply29 Sept 2015, 15:10
Official
Hello philad,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
