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Dani R

1 reviews | Active since Nov 2011

08 Feb 2015, 16:08

Bad Service, Wrong food, slow and horrible!

I went to KFC Bothasig, Western Cape on Sunday the 08 February 2015.<br> <br> I placed a order (ORDER NUMBER 156) of 2 original twister wraps with cheese, 2 medium sprinkle pops, 2 medium chips, a colonel burger, gravy and mash and 1 snack burger. <br> <br> First of all, I received the wrong order, when I returned home I had realized they had left out the 1 sprinkle pops and the snack burger, which means two of my family members who were visiting that day were going to be without any food as I had no petrol in my car to return back to KFC at the time. <br> <br> My food was cold when I received it at the KFC as well, and as usual everyone knows that the KFC in Bothasig is EXTREMELY slow like always, I waited over 25 minutes for my food. <br> <br> I frequently go the Bothasig KFC as it is close by to where I stay, I have often and i mean OFTEN had similar problems with them, but this for me was my ultimate blow, I am extremely disappointed of always receiving cold food, disgusting attitude from staff who don't care how long you wait and that are really slow! <br> <br> I will from now on rather drive 10 minutes further to go to another take away place<br> <br> Thanks<br> Daniella <br>

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Replies (1)
KFC
KFC's reply09 Feb 2015, 08:59
Official
Hello daniroxanne ,

hank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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