Bad service Three Times in a row

I wonder why I always have to complain about Kfc In Three Rivers Opp River Square Mall, it feels like it is all i do, We always buy at this Kfc and twice I just kept quiet but Saturday was the last straw, first my husband went there to buy us breakfast at the drive thru, when he waited forever, they asked him to park in front they will bring him his food, 20min later his foods come, and it short pops, he went back and they said oh sorry they forgot about him how very nice, second time we waited also outside and finally when the food came the cappuccino machine broke and the refunded us, okay minor problem, but the last time we bought two wicked box meals and always asks for normal rounders, we asked the lady if it was normal rounders she said yes, when i opened it, it was wicked and not normal, we gave it back she had a look again and said it was normal burgers, i also noticed that our chips was missing, we left and halfway home i see one burger is wicked and one is normal after the lady confirmed it was both normal rounders because she checked it and went back again, the told us to wait in front but my husband refused, seriously your food is great but your service is terrible