Bad service, Refund Refusal, Delayed resolution time

I visited the KFC branch in Salt River / Woodstock on tuesday the 24/05/2018 where i made a purchase of R234.00 , the purchase was made to incentivize my staff using funds provided by my company in the form of a Canal Walk voucher ( mastercard/maestro)

The card then appeared to be declined on their side but according to the Statement on the card the money went off for the exact purchase amount.

I have to date been in contact with the store, the helpline and the area manager who is not willing to assist.

THE QUESTION IS WHERE TO FROM HERE???

They have shown no urgency or willingness to assist nevermind going to extra mile, using the excuse that the funds do not reflect on their side and must be somewhere in between?? how is that an appropriate answer to provide a customer. It is over a week later and no assistance has been rendered.

Over and above the fact that we have not received the food, i have now disappointed my employees who have indeed resulted in a week to date of low morale due to the loss of faith in my authority and credibility.

I would like to recieve a call from their service manager or someone who can have this matter resolved and compensated for accordingly. considering the time taken.

Their promtp response will be appreciated

********** 966