BAD SERVICE / REFUND DUE / MisPromise

This review is directed to KFC Bishop Lavis Yesterday at 3pm I ordered 2 meals at KFC which was a dunked crunch burger lunch box meal + zinger burger meal total was R160 on the KFC app amount was deducted from my bank. I chose the delivery option the nearest KFC that accepted my order was KFC Bishop Lavis my order was supposed to be delivered to my address ny119 no24 Gugulethu 2hrs later I receive a text message stating that KFC Bishop Lavis tried delivering my order but they couldn’t 10mins layer I receive a call from a 3rd party delivery company Skedadel saying KFC is unable to deliver to my area as they were ****** a few times the guy over the phone didn’t even give me a chance to question he immediately said KFC will either call you to give you a refund or voucher bare in mind I order this food knowingly its for myself & partner before loadshedding in our area.

I didn’t receive any call from KFC Bishop Lavis nor any apology for accepting my order knowing very well their drivers don’t deliver in my area yet on the app it shows they do because normally when KFC isn’t able to deliver to a specific area the app doesn’t give you an option to proceed to payment.

I am disgusted & appalled by the bad service I’ve received from KFC BISHOP LAVIS including their 3rd party team Skedadel I want my refund & compensation for the inconvenience they caused me as they accepted my order & I ended up with no food.