TK
Tracy K

1 reviews | Active since Jul 2015

29 Nov 2015, 16:08

Bad service received

i called the call centre around 10am on *** and placed an order, the agent advised me that the order will be delivered around 10:50 to 11:00 but i waited since then, kept on calling the call centre confirming if the driver is still coming, they only called back after ive called several times, i have 2 pregnant ladies in this office waiting for food, this is not on! the least they could do is to advise us if they wont be able to deliver on time so we can get an alternative.<br> <br> Wendy (who gave her wrong Surname TLMO) who took my order,<br> <br> Nathi ***( manager) who checked where the driver was and provided the feedback.<br> <br> the order only came after 1pm and it was incorrect, we ended up eating food we never ordered.<br>

0
Replies (1)
KFC
KFC's reply01 Dec 2015, 13:27
Official
Hello khumalozeeh@,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,