Bad service & poor quality

<p>I sent an email on 04/08/16 complaining about the poor quality of food and bad service we received the night before. Someone from the branch phoned me on the following Sunday afternoon (4 days later) and I returned the call monday morning (08/08/16). I have no idea who I spoke to, the lady was extremely unprofessional and was mumbling; she told me the manager will phone me back but I had to remind her to take my number! To date no one has made contact with me, in fact I received an email later the day on the 8th that the matter has been resolved!! Is this what KFC thinks of their customers, and is this what the level of service has come to?? </p>