Bad service or rather no service at all

I've ordered a meal online to be delivered on the kfc online app on 27/2/24 just after 5pm front kfc belhar airport mall. Order was accepted and paid for...then order was on its way to me and I got a message from the driver that I should meet him at the robot as our area is too dangerous to enter but just a few mins before I've ordered my neighbors got a delivery from kfc. And me and him went back and forth with the messages and eventually he said he is coming..before 7pm I was still waiting and decided to call the call centre where I was told they will follow up with the delivery partner and call me back to date I'm still waiting on feedback. I called again after 7 to be told a new driver was assigned and food will be delivered 7.38....7.60 I called the service centre and they just apologized and confirmed food will be delivered but they can't say...8.12pm I got a message to say my food has been delivered which I never received. I called the call centre again to inform them and they said they will refund my money within 7 to 14 working days and that the situation is out their control. I was so furious bcos now my kids had to go sleep without food because I did not have funds to reorder and to top it off Kfc call centre said they just following protocol but yes no sympathy and no after service after they have taken your money😡. Myborder number was 111192 and I still haven't received my money back not even an apology from anyone!!!