BAD SERVICE ONCE AGAIN

When it comes to bad customer service I have to hand it to KFC. Yesterday was honestly a nightmare for me when I decided to go to the KFC at Shallcross, Ridge. I walked into KFC at 17:30 and placed my order for KFC current special 12pc for R100 and the lady that took my money told me it will take 20/30minute. Just to **** time I took a walk and when I got back my order number 165 was still on the waiting board and this is now 35min later so I decided to have a seat in KFC for I am still awaiting my order. 15 minutes later I go back to check on my order and just to see that my order is no long on the awaiting or the come collect list so I decided to take it up with the lady that was serving the orders and she told me that they gave my order away for they called my number. I called the manager Nohlanhla who I took this up with and who did nothing about it . Customer at the KFC drive through was served first and more priority was given to them then the people that was standing in the store. So what does this tell me about KFC That they attend more to people that are well of and who can afford car than people that don’t have. I waited over and hour and a half to get my order and by the time I got home it was well pass half 7 and my child that was so hungry was already asleep. KFC really needs to get their act together for the managers and staff they employ don’t know about customer service.