BAD service, Missing PIECE of Chicken then the Floor Manager Blames Mr Delivery

Placed an order online the information is below.. Where is my PIECE And come fetch your Extra Mash and gravy Called KFC Century City got through the Floor Manager who told me there is nothing they can do when I advised her that they did not include my extra piece of chicken and they added an extra mash & gravy which we didn't order.

From: Mr D Food Orders ********** Date: di 30 okt. 2018 om 11:32 Subject: Tax Invoice for order accepted by KFC Century City Century City (#DFD ********** ) To: Chanel

Order accepted by KFC Century City Century City Estimated Delivery time: 12:12 Your invoice details Tax invoice: #DFD ********** Date: 30 October 2018 11:32 Your name: Chanel Ackerman Your contact number: ********** 065 Delivery from: KFC Century City Century City Prep time: 15min Delivery to: office, The Gateway - 6th Floor (Digicert), 1 Century Way, Century City, , Western Cape 7441 Delivery performed by: MRD Food HQ KFC Century City Century City 1 x 4 Hot Zinger Wings R25.90 Wings Only - R25.90 1 x Chips R15.90 Regular - R15.90 1 x Crunch Burger R25.90 Burger Only - R25.90 1 x Mash Gravy R9.90 Regular - R9.90 1 x Chips R7.90 Small - R7.90 1 x Streetwise 1 Mash and Mini Loaf R23.90 Only - R23.90 Centre Breast 1 x 1 Piece Chicken R18.90 ------ - R18.90 Side Breast 1 x Streetwise 1 Mash and Mini Loaf R23.90 Only - R23.90 Thigh 1 x 1 Piece Chicken R18.90 ------ - R18.90 Thigh 1 x Streetwise Two R59.80 With Chips - R33.90 Extra 4 Zinger Wings - R25.90 Drumstick (Leg piece) (S) Side Breast (L) 2 x 440ml Buddy Bottle R33.80 Coke - R16.90 Sub Total R264.70 Service Fee R15.00 Total R279.70 Amount due R 0 Card Purchase Complete R-279.70 VAT R 1.96