Bad Service - KFC

I went to the KFC store in Brackenhurst (Alberton) on the 5th of October. I ordered my meal as a take away and went home. When I got home, the chicken that I ordered was not there. The mini loaf packet was burnt and had a hole in it. Due to this, the mini loaf was old and hard.<br> I called the following day to talk to the Manager (Walter) that had absolutely nothing to say. He barely apologized. Didn't even offer to replace the meal that I paid for but never received. I called KFC Customer Care on the 6th of October and laid a complaint. I received a reference number and as yet, I have heard nothing from them.