SH
Shaun H

1 reviews | Active since Nov 2015

19 Feb 2016, 13:25

Bad Service - KFC

The KFC in Gardens, Cape Town, is very bad at customer service. <br> <br> The lines are long and they put trainee staff alone in front who are clearly not ready to serve customers.<br> <br> Waiting time, just to be helped, can take up to 10 minutes as there are no clear system. Once you order is placed, for me it was a Twister MEAL, I waited 5 minutes and the order was wrong. No Chips was even given, nothing was communicated properly.<br> <br> Disappointed and will not return.

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Replies (1)
KFC
KFC's reply20 Feb 2016, 15:00
Official
Hello Sherion01,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,