Bad service & incompetency

This happened on 20 Dec. 2015 around 00h06 am. We ordered two meals that firstly took forever to be prepared.<br> Before driving off we checked if the ordered meals were indeed what we ordered, however that wasn't the case. I stepped out to the window and the person that gave us our order referred me to the window we used to order our food. It then turned into a back and forth between the guys that took the order and the ones that made it (with no apology). I ended up requesting that I am reimbursed and drove off. Can service not be compromised as this impedes on the whole package offered at KFC. <br> <br> sincerely yours<br> Not Happy<br>